My computer troubles are resolved! While it took more than 4 days for the laptop to reach Dell for the warranty service, they fixed it and shipped it back the same day! Awesome! I'd say that extra $$ for the warranty against accidental damage was worth it. The laptop fell and smacked on the floor. While it only fell about a foot, the keyboard was damaged. Dell replaced it with a very nice keyboard indeed (no crumbs! LOL). Seriously, this keyboard is better than the original.
I hope to be back to posting about the holey sponge that is our southern border this weekend.